As Hedef Filo, we began our journey in the fleet leasing industry in 2003 and have been offering reliable solution partnership services to all our customers since then.
We bring all our customers, from brands that set out with the goal of innovative entrepreneurship to SMEs that aspire to expand the scale of their company and international companies that add value to our country, with new generation vehicle technologies, and provide versatile contributions to transportation operation processes.
Turkey's largest customer management team, with offices in Istanbul, Izmir, Bursa, Konya and Ankara, provides services tailored to our clients' needs with our expert team of approximately 240 people who are well-versed in operational leasing processes and possess industry experience. The main reason why our customers prefer to work with us is our commitment to providing a high service standard across Turkey and our principle of standing out in the industry with customized solutions that cater to customer needs. Our customers can procure the vehicles they desire, for the duration they need, with payment plans tailored exclusively for them and various additional services. With these features, we make life easier for approximately 6000 corporate customers and create a distinct impression in the eyes of our clients. We take pleasure in describing our work as “providing a reliable solution partnership.
Our Mission
Providing vehicle solutions to individuals and organizations on an international scale that ensures sustainable freedom of movement and convenience and enhances business and life quality.
Our Vision
Becoming the leading company that adds value to our customers by providing innovative, customized and high-quality services with our employees, suppliers and technologies.
Our Values
- Self-Realization: Hedef Filo does not consider progress only institutionally, it distributes all opportunities equally to ensure that employees progress individually, live a good life, and realize their potential.
- Equal Opportunity: With a human-centric approach, we provide a fair ground where each stakeholder can fulfill themselves.
- Determination: On the path to self-fulfillment, we never give up trying and never lose our passion.
- Strength: At Hedef Filo, employees see themselves as an effective part of the company’s strength, while the company's power is fueled by the strength of its employees. Trust and unity are the core values.
- Unity: We recognize that strength and success come from solidarity and teamwork among stakeholders.
- Integrity: We understand that our strength comes not only from technical competence but also from the emotional experience we create.
- Agility: Hedef Filo believes that agility, flexibility, and the ability to quickly adapt to conditions fuel success. It provides a consistent system, infrastructure, and environment where employees can bring this agility to life.
- Innovation: We quickly and accurately anticipate the needs of our stakeholders. We take innovative steps in the solutions we bring.
- Pragmatism: We consistently move forward with our work and stakeholders by making data-driven decisions through analytical insights.
Quality and Customer Complaint Policy
Keeping customer satisfaction the highest priority
Providing services that satisfy customer needs in line with their expectations, continuously increasing customer satisfaction by receiving customer feedback without bias.
Increasing our success with satisfied employees
Achieving success with satisfied employees working with high efficiency and commitment, who are provided with appropriate development, recognition, appreciation and compensation opportunities.
Quality and Customer Complaint Policy
Keeping customer satisfaction the highest priority
Providing services that satisfy customer needs in line with their expectations, continuously increasing customer satisfaction by receiving customer feedback without bias.
Increasing our success with satisfied employees
Achieving success with satisfied employees working with high efficiency and commitment, who are provided with appropriate development, recognition, appreciation and compensation opportunities.
Adopting management by processes and continuous improvement as business philosophy
Providing the right service at the first time and continuously improving our services.
Continuously improving the service quality of our suppliers
Carrying our service quality to the highest level by establishing long-term collaboration with our suppliers.
Ensuring quality standardization pursuant to the laws and regulations
Continuously improving our quality management system in line with the laws and regulations.
Our Quality Certificates
ISO 9001-2015 Quality Management Standard ISO 10002-2018 Customer Satisfaction Standard