Personalizing the Experience Through Technology

In our 56th episode, our guest was M. İsmail İncekara, Finance Director of Hyatt Centric

In our 56th episode, our guest was M. İsmail İncekara, Finance Director of Hyatt Centric. Mr. İncekara offered a broad perspective, from his career journey to the biggest opportunities and threats in the hotel industry, and shared the strategies he uses to improve guest experience.

⏰ What did we discuss in this episode? Here's a summary:

- Industry dynamics and expected innovations

- Opportunities and threats in the sector

- Istanbul's tourism potential and new generation accommodation types

- Strategies used to improve guest experience and the role of operational leasing