To delete your account in the Copilot mobile application, you can follow these two methods:
Method 1: Via the Application
1. Open the Copilot application.
2. Go to the Settings menu.
3. Click on the "Delete My Account" option within the Account section.
4. Complete the confirmation steps.
Method 2: Via E-mail
If you do not have access to the application, you can send an e-mail to kvkk@hedeffilo.com with the subject line "Copilot Hesap Silme Talebi"(Copilot Account Deletion Request). Your request will be processed within 30 days.
Data Handling
Deleted Data:
Profile Information (Name, Surname, Phone, E-mail)
Point Records
Notification and Application Preferences
Legally Retained Data:
Billing records: 5 years (Tax Procedure Law Art. 253)
Contract records: 10 years (Turkish Code of Obligations Art. 146)
Internet traffic information: 1–2 years (Law No. 5651)
---
### Contact Information
* **E-mail:** kvkk@hedeffilo.com
* **KEP (Registered E-mail):** hedefarac@hs02.kep.tr
* **Address:** Ofishane Merkez Mahallesi Cendere Caddesi No:22 Kat:12-13 34400 Kağıthane / İstanbul
* **Data Controller:** Hedef Araç Kiralama ve Servis Anonim Şirketi