Our Story

We bring all our customers, from brands that set out with the goal of innovative entrepreneurship to SMEs that aspire to expand the scale of their company and international companies that add value to our country, with new generation vehicle technologies, and provide versatile contributions to transportation operation processes.

Turkey's largest customer management team, with offices in Istanbul, Izmir, Bursa, Konya and Ankara, provides services tailored to our clients' needs with our expert team of approximately 240 people who are well-versed in operational leasing processes and possess industry experience. The main reason why our customers prefer to work with us is our commitment to providing a high service standard across Turkey and our principle of standing out in the industry with customized solutions that cater to customer needs. Our customers can procure the vehicles they desire, for the duration they need, with payment plans tailored exclusively for them and various additional services. With these features, we make life easier for approximately 6000 corporate customers and create a distinct impression in the eyes of our clients. We take pleasure in describing our work as “providing a reliable solution partnership.

Our Mission

Providing vehicle solutions to individuals and organizations on an international scale that ensures sustainable freedom of movement and convenience and enhances business and life quality.

Our Vision

Becoming the leading company that adds value to our customers by providing innovative, customized and high-quality services with our employees, suppliers and technologies.

Our Values

Customer Focus: We listen to our customers, understand their needs, strive to exceed their expectations, and provide fast solutions.

Teamwork: At Hedef Filo, we work joyfully in harmony and cooperation, drawing strength from each other to achieve our common goal. We value thinking "We" rather than "I".

Continuous Improvement: We constantly question and research to do our job better every day. We invest in personal development and support individual productivity.

Work-Life Balance: Ensuring and sustaining work-life balance is of great importance to us at Hedef Filo.

Innovation: We emphasize research and development, generating ideas, methods, and solutions that add value to our company and customers.

Results Orientation: We focus on our goals, making determined and timely decisions to achieve the right results.

Quality and Customer Complaint Policy

Keeping customer satisfaction the highest priority
Providing services that satisfy customer needs in line with their expectations, continuously increasing customer satisfaction by receiving customer feedback without bias.

Increasing our success with satisfied employees
Achieving success with satisfied employees working with high efficiency and commitment, who are provided with appropriate development, recognition, appreciation and compensation opportunities.

Quality and Customer Complaint Policy

Keeping customer satisfaction the highest priority
Providing services that satisfy customer needs in line with their expectations, continuously increasing customer satisfaction by receiving customer feedback without bias.

Increasing our success with satisfied employees
Achieving success with satisfied employees working with high efficiency and commitment, who are provided with appropriate development, recognition, appreciation and compensation opportunities.

Adopting management by processes and continuous improvement as business philosophy
Providing the right service at the first time and continuously improving our services.

Continuously improving the service quality of our suppliers
Carrying our service quality to the highest level by establishing long-term collaboration with our suppliers.

Ensuring quality standardization pursuant to the laws and regulations
Continuously improving our quality management system in line with the laws and regulations.

Our Quality Certificates

ISO 9001-2015 Quality Management Standard ISO 10002-2018 Customer Satisfaction Standard